Question 1

What's the difference between 'In Stock' and 'Made to Order'?

Accepted Answer

In Stock items are finished pieces waiting on our shelves and ship within 3–5 business days. Made to Order items are custom-built to your firearm, hand measurements, or style spec — lead times vary, so please refer to the lead-time image on each product listing for current timing.

Question 2

What's the best holster for concealed carry?

Accepted Answer

For most everyday concealed carry, the best holster is one that balances concealment, comfort, retention, and quick access. Many customers prefer an IWB (inside-the-waistband) holster for maximum concealment, especially for daily carry. If you prefer carrying just behind the hip, our Texas Bodyguard Holster is one of our most popular options for all-day concealed carry comfort — designed for 4–5 o'clock carry, it rides close to the body while still providing a secure fit and smooth draw. For optic-ready firearms or a more versatile OWB setup, the Raptor and Ironside holsters are excellent choices depending on your carry style and how you dress day to day. The best concealed carry holster ultimately comes down to your firearm, carry position, and what feels comfortable enough to wear consistently every day.

Question 3

Do I need to send in my firearm to get a custom fit?

Accepted Answer

No. We mold to dummy guns that exactly match your make, model, and barrel length — tell us in the order notes and we'll handle it. If you own an unusual or custom build, reach out and we'll confirm fit before starting work.

Question 4

How do I measure for a custom leather belt?

Accepted Answer

For the most accurate fit, measure a belt you already wear regularly — not your pants size. Lay the belt flat and measure from (A) the end of the leather at the buckle fold (do not include the buckle) to (B) the hole you currently use most often. That measurement is your belt size. Because carry position, holsters, and everyday wear can affect fit, this method gives us the most accurate sizing for a custom-built belt. We build our belts to the exact size you provide.

Question 5

Right-hand, left-hand, or both?

Accepted Answer

Most of our holsters are built specifically for either RH (right-hand draw) or LH (left-hand draw), so be sure to select the option that matches your carry side when ordering.

Question 6

What's the return policy on custom leather goods?

Accepted Answer

Every piece we build is handcrafted and backed by our lifetime workmanship guarantee. We take a lot of pride in what leaves our shop. Because many of our products are built to order, custom items are non-returnable and non-exchangeable once production has started — this includes personalized items, non-standard firearm fits, special requests, and customer-specific configurations. For non-custom items, we accept returns within 30 days of purchase as long as the item is unused and in new condition; customers are responsible for return shipping, and a 20% restocking fee applies. If we made a mistake or there's a verified workmanship issue, we'll take care of it — that's on us. If you ever have a problem with your order, email bustedbleather@gmail.com with your order number and a few photos if needed, and we'll get you taken care of.

Question 7

Do you offer gift cards?

Accepted Answer

Yes. Digital gift cards are available on the Gift Cards page. They work for any product or customization option and never expire.

Question 8

Can I get military, law enforcement, or first-responder pricing?

Accepted Answer

Yes. We honor the GovX ID discount program for active-duty military, veterans, law enforcement, fire, EMS, and medical first responders. Verify through GovX at checkout and the discount applies automatically.

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